SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20180615_1

Ticket Number: 20180615_1Ticket State: CLOSED
Ticket Opened: 2018-06-15 13:09Ticket Closed: 2018-07-23 11:11
Ticket Description: Scheduled maintenance of the 230V AC distribution in Visp
Scheduled Starttime: 2018-07-05 07:00:00Scheduled Endtime: 2018-07-05 17:00:00

Problem Description:

SBB is doing major maintenance work on its 230V AC power distribution in Visp. 230V AC will be unavailable on July 5, 2018 for a maximum of 60 minutes between 07:00 and 17:00.
All SWITCH transport equipment is protected by a secured DC feed und thus all SWITCH services will be unaffected. However, management access and monitoring will be unavailable during the cutoff.

AC powered client equipment hosted in our rack will be down as well unless special arrangements are made before the event.

Two days before the maintenance, an AC/DC converter was installed in order to let guest equipment benefit from the protected DC feed.


2018-07-23 11:11
Ticket closed after getting confirmation that the hosted equipment indeed survived the maintenance without problems.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.