SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20191014_1

Ticket Number: 20191014_1Ticket State: CLOSED
Ticket Opened: 2019-10-14 16:40Ticket Closed: 2019-12-10 15:58
Ticket Description: Scheduled maintenance on NYC-PAR link
Scheduled Starttime: 2019-11-28 00:00:00Scheduled Endtime: 2019-11-28 06:00:00

Problem Description:

GEANT has announced a scheduled maintenance on the NYC-PAR link.

GEANT ticket reference 2019100334001019

Affected:

From 2019-11-28 00:00 until 2019-11-28 06:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-SANTACLARA (L2VPN-RKAU-SANTACLARA, L2VPN-RMUE-SANTACLARA), SYNGENTA-INTERNET2


Actions:


2019-10-28 06:09
GEANT reports maintenance completed.

2019-10-16 06:17
Maintenance has been rescheduled to November 28th 2019 same time as before. (Please note all times in local swiss time, CET = UTC+1)


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.