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Ticket 20191101_1

Ticket Number: 20191101_1Ticket State: CLOSED
Ticket Opened: 2019-11-01 06:33Ticket Closed: 2019-11-08 15:11
Ticket Description: Scheduled fiber splicing on NYC-PAR 100G circuit
Scheduled Starttime: 2019-11-07 06:00:00Scheduled Endtime: 2019-11-07 12:00:00

Problem Description:

GEANT has announced a planned maintenance of their circuit provider of the NYC-PAR circuit for splicing.
An outage is expected during the entire reserved window.

This would affect the following circuits:
L2VPN-RKAU-SANTACLARA (circuits L2VPN-RKAU-SANTACLARA, L2VPN-RMUE-SANTACLARA)
SYNGENTA-INTERNET2

We are aware that due to the current outage of the WIX-LON 100G for the next 2-3 weeks this will lead to a total outage for RKAU/RMUE to their US counterparts. We're currently investigating option to prevent this.

G√ČANT Ticket: 2019103134000897

Affected:

From 2019-11-07 06:00 until 2019-11-07 12:00
Impact: Total loss of connectivity (AT RISK ONLY)
Service: P2P/OPN
Sites: RKAU-SANTACLARA


Actions:


2019-11-08 22:11
GEANT reports this maintenance has now been completed. NMS reports no outstanding issues.


2019-11-01 11:08
UPDATE from GEANT:
The above maintenance has been indicated by the circuit provider to be
precautionary due to work being preformed on neighbouring fibre. No outage is
expected during this window however services are at risk.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.