SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20191104_1

Ticket Number: 20191104_1Ticket State: CLOSED
Ticket Opened: 2019-11-04 13:19Ticket Closed: 2019-12-10 16:04
Ticket Description: Scheduled maintenance on GEANT transatlantic link LON-WIX
Scheduled Starttime: 2019-12-10 03:00:00Scheduled Endtime: 2019-12-10 12:00:00

Problem Description:

GEANT has announced a planned maintenance on the 100G transatlantic link from London to Washington affecting service ID L2VPN-RKAU-INDIANAPOLIS and accordingly Link IDs:

L2VPN-RKAU-INDIANAPOLIS
L2VPN-RMUE-INDIANAPOLIS

G√ČANT Ticket Nr: 2019110134001075
The circuit provider has announced a planned maintenance in the above window
to perform circuit migrations. An outage of 1 hour is expected, and the entire
window is reserved.

All times are in CET.

Affected:

From 2019-12-10 03:00 until 2019-12-10 12:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-INDIANAPOLIS


Actions:


2019-12-10 16:04
GEANT reports maintenance completed.

2019-11-11 13:38
This maintenance has been rescheduled to 2019-12-10.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.