SWITCHlan Trouble Tickets

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Ticket 20191113_1

Ticket Number: 20191113_1Ticket State: CLOSED
Ticket Opened: 2019-11-13 08:57Ticket Closed: 2019-11-14 13:24
Ticket Description: Link down Winterthur - Kreuzlingen

Problem Description:

Fiber link Winterthur - Kreuzlingen down since 08:46. No RFO known at this time. National SWITCHlan services are rerouted through alternative paths. The BelW├╝ Peering is currently down.

Affected:

From 2019-11-13 08:46 until undefined
Impact: no more redundancy
Service: P2P/OPN
Sites: EmpaEawag-SGE, NTB-Waldau-bu1-go2, NTB-Waldau-bu2-fhsg2


From 2019-11-13 08:46 until undefined
Impact: Total loss of connectivity
Service: network access
Sites: BELWUE


From 2019-11-13 08:46 until undefined
Impact: no more redundancy
Service: network access
Sites: FHSG, PHTG, UNISG, ZHAW


Actions:


2019-11-14 13:25
Our fiber provider informed us that another, unannounced maintenance at Girsberg Tunnel took place in order to correct problems related to the recent relocation of an ODF (see Ticket 20191108_1).

2019-11-13 11:44
links restored, but we still have no further information about location and reason of the fault.

2019-11-13 11:37
SBB sees no indication of a problem on their segment Winterthur - Frauenfeld. The provider of the segment Frauenfeld - Kreuzlingen could not yet be contacted.

2019-11-13 08:46
link down alarm


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.