SWITCHlan Trouble Tickets

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Ticket 20191115_1

Ticket Number: 20191115_1Ticket State: CLOSED
Ticket Opened: 2019-11-15 08:34Ticket Closed: 2019-11-22 17:14
Ticket Description: Scheduled maintenance on a fiber cable near Kreuzlingen
Scheduled Starttime: 2019-11-18 08:00:00Scheduled Endtime: 2019-11-18 17:00:00

Problem Description:

ASTRA has announced another major maintenance on their optical fiber infrastructure next to the Girsberg tunnel in Kreuzlingen. Thanks to alternative paths, SWITCHlan services are expected to remain unaffected. The link to BelW├╝, however, will be interrupted during the maintenance.

UPDATE: There will be a second day of maintenance on Tuesday Nov 19, starting 08:00, hopefully ending at 16:00.

Affected:

From 2019-11-18 08:00 until 2019-11-18 17:00
Impact: Total loss of connectivity
Service: network access
Sites: BELWUE


From 2019-11-18 08:00 until 2019-11-18 17:00
Impact: no more redundancy
Service: P2P/OPN
Sites: EmpaEawag-SGE, NTB-Waldau-bu1-go2, NTB-Waldau-bu2-fhsg2


From 2019-11-18 08:00 until 2019-11-18 17:00
Impact: no more redundancy
Service: network access
Sites: FHSG, PHTG, UNISG, ZHAW

Actions:


2019-11-19 15:44
fibers reconnected, services restored

2019-11-19 08:34
fibers disconnected as announced

2019-11-18 16:12
Our provider informs about problems during the maintenance. Work has been suspended until tomorrow morning.

2019-11-18 15:48
fibers reconnected

2019-11-18 08:36
Fibers interrupted.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.