SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20191118_1

Ticket Number: 20191118_1Ticket State: CLOSED
Ticket Opened: 2019-11-18 11:12Ticket Closed: 2019-11-22 18:11
Ticket Description: Link EPFL - Glion down

Problem Description:

Since 10:30 our link between EPFL Lausanne and Glion is down, RFO unknown. All traffic is using alternative paths, but redundancy for Sommet's sites Bulle and Glion is now restricted in bandwidth.

Affected:

From 2019-11-18 10:30 until undefined
Impact: no more redundancy
Service: P2P/OPN
Sites: Sommet-BUL, Sommet-GL
From 2019-11-18 10:30 until undefined
Impact: no more redundancy
Service: P2P/OPN
Sites: Sommet-BUL, Sommet-GL


From 2019-11-18 10:30 until undefined
Impact: no more redundancy
Service: network access
Sites: Sommet


Actions:


2019-11-22 18:00
we were unable to determine the RFO - closing ticket

2019-11-18 11:25
link is up


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.