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Ticket 20191120_1

Ticket Number: 20191120_1Ticket State: CLOSED
Ticket Opened: 2019-11-20 13:14Ticket Closed: 2019-11-26 16:42
Ticket Description: interruption of backbone fiber between Arth-Goldau and Rodi-Fiesso

Problem Description:

The fibre link between Arth-Goldau and Rodi-Fiesso is interrupted since 08:06.
The reason is currently unknown. SBB is informed - investigation is in progress.
Network traffic has automatically switched to backup links. There is still redundancy for most of our services.

Affected:

From 2019-11-20 08:06 until 2019-11-26 16:00
Impact: no impact
Service: P2P/OPN
Sites: PSIE-CSCSBT, PSIW-CSCSRZ


Actions:


2019-11-26 16:00
Fiber link restored. We are still on the same cable, but using another fiber bundle. All optical systems are running fine.

2019-11-22 18:00
No quick fix is possible. SBB plans to splice us onto an existing cable currently bypassing our site Rodi. The intervention is scheduled for Tuesday Nov 26.

2019-11-22 13:58
SBB is trying to swap some services this afternoon and switch us back to the old fiber path.

2019-11-22 11:11
In depth analysis of measurement data shows a massive increase (+50%) of span distance Goldau - Rodi, which is contrary to the providers statement to have used undamaged fibers in the same cable as before. The provider has now confirmed that indeed a new, much longer fiber route has been patched yesterday. He is currently investigating options to give us a shorter route which is acceptable for our optical system.

2019-11-21 17:50
Troubleshooting in Goldau terminated.

2019-11-21 16:30
fibes reconnected after SBB has done excessive troubleshooting along the cable; although fiber path is complete, our systems do not work properly.

2019-11-21 15:00
our own measurements from Goldau show a fiber break near Erstfeld

2019-11-21 08:00
SBB informs to have fixed the problem; our services remain down, however. We keep on investigating...

2019-11-20 16:25
SBB has located a damaged fiber cable between Erstfeld and Göschenen. They plan to switch us to another cable, but cannot give a RFS time at this moment.

2019-11-20 12:52
We called SBB - but there is no news so far.

2019-11-20 09:13
SBB called and promised to investigate the problem with high priority.

2019-11-20 08:18
SBB OMC has been informed about the problem.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.