SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20191216_1

Ticket Number: 20191216_1Ticket State: CLOSED
Ticket Opened: 2019-12-16 13:16Ticket Closed: 2020-01-22 15:26
Ticket Description: Scheduled maintenance on GEANT transatlanic link NYC-PAR
Scheduled Starttime: 2020-01-23 00:00:00Scheduled Endtime: 2020-01-23 06:00:00

Problem Description:

GEANT has announced a planned maintenance of their circuit provider of the NYC-PAR transatlantic circuit.
An outage is expected, however the entire window is reserved.

GEANT ticket 2019121634001803

All times are swiss local time (CET) unless otherwise mentioned.

Affected:

From 2020-01-23 00:00 until 2020-01-23 06:00 (CET)
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-SANTACLARA, SYNGENTA-INTERNET2


Actions:


2020-01-22 15:27
Apparently, the maintenance was performed a day earlier than scheduled and is now over.
(See GEANT ticket 2020012134002712)
Thus, there might have been outages today between 00:00 and 06:00.
Closing Ticket.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.