SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20191218_1

Ticket Number: 20191218_1Ticket State: CLOSED
Ticket Opened: 2019-12-18 18:10Ticket Closed: 2020-02-03 13:00
Ticket Description: Scheduled fiber maintenance between Goldau and Altdorf (3.2.2020)
Scheduled Starttime: 2020-01-27 02:00:00Scheduled Endtime: 2020-01-27 04:00:00

Problem Description:

In order to prepare for major forthcoming work on their infrastructure, SBB plans to move our fiber link Goldau - Lugano to a new, parallel cable between Goldau and Altdorf. We expect a couple of minutes unavailability of our services on that cable while they swap the patches.
All traffic will be automatically rerouted through alternative paths, but two short glitches might be noticed.

Affected:

From 2020-01-27 02:00 until 2020-01-27 04:00
Impact: no more redundancy
Service: P2P/OPN
Sites: PSIE-CSCSBT, PSIW-CSCSRZ


From 2020-01-27 02:00 until 2020-01-27 04:00
Impact: no impact
Service: network access
Sites: CSCS, TI-EDU


Actions:


2020-02-03 13:00
A short interruption of less than 30 seconds was observed at approx. 01:15. All services are up and running smoothly.

2020-01-14 10:02
date of the maintenance has been moved by 1 week, now 3.2.2020


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.