SWITCHlan Trouble Tickets

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Ticket 20191219_1

Ticket Number: 20191219_1Ticket State: CLOSED
Ticket Opened: 2019-12-19 08:58Ticket Closed: 2019-12-19 14:25
Ticket Description: P2P link to EIC interrupted

Problem Description:

The device of HES-SO connected to our router swiEIC2 lost its link. The port on swiEIC2 is down - but there is still light on Rx.
HES-SO assumes a failure after maintenance which was not announced.
They are informing the local contact person in Changins.

Affected:

From 2019-12-18 19:10 until 2019-12-18 09:47
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: HESSO-EIC


Actions:


2019-12-18 09:40
The cause of the outage has been found. The customer reported that his access device was stuck in rommon.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.