SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200224_1

Ticket Number: 20200224_1Ticket State: CLOSED
Ticket Opened: 2020-02-24 07:17Ticket Closed: 2020-03-19 07:14
Ticket Description: Scheduled maintenance on PAR-NYC circuit (17.4.2020)
Scheduled Starttime: 2020-04-17 00:00:00Scheduled Endtime: 2020-04-17 06:00:00

Problem Description:

GEANT Ticket: 2020021734002031
The circuit provider has announced a planned maintenance on the circuit from Paris to New York in the above window
to perform optical fiber diversions. An outage of 6 hours is expected.


From 2020-04-17 00:00 until 2020-04-17 06:00
Impact: Total loss of connectivity
Service: P2P/OPN


2020-03-19 07:14
Due to the exceptional measures taken by the state due to COVID-19, the service provider has cancelled and postponed the planned maintenance.

2020-03-03 05:28
Please note that the time already include summer time adjustments.
All times mentioned are usually in swiss local time at the time of the intervention unless indicated otherwise

2020-02-27 08:08
This maintenance has now been postponed from 26.3.2020 towards 17.4.2020.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.