SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200316_1

Ticket Number: 20200316_1Ticket State: CLOSED
Ticket Opened: 2020-03-16 14:50Ticket Closed: 2020-03-16 15:48
Ticket Description: Optical transmission interrupted

Problem Description:

A network element of the optical transmission system has suffered a controller error. During recovery operations, all optical paths thru that NE were lost.


From 2020-03-16 14:43 until 2020-03-16 15:04
Impact: no more redundancy
Service: network access
Sites: RKAU

From 2020-03-16 14:43 until 2020-03-16 15:04
Impact: Total loss of connectivity
Service: P2P/OPN


2020-03-16 15:04
NE was recovered successfully.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.