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Ticket 20200318_1

Ticket Number: 20200318_1Ticket State: CLOSED
Ticket Opened: 2020-03-18 04:45Ticket Closed: 2020-03-18 18:41
Ticket Description: Transatlantic 100G link from Paris to New York down (17.03.2020)

Problem Description:

GEANT ticket: 2020031734002781
GEANT OC has observed an outage event at the above service since 17/03/2020
20:57:25 UTC. Concerned NOC has been contacted. Further details to follow.

Affected:

From 2020-03-17 21:57 until undefined
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: L2VPN-RKAU-INDIANAPOLIS, L2VPN-RMUE-SANTACLARA, SYNGENTA-INTERNET2


Actions:


2020-03-18 18:41
The RFO is reported to be a fiber break in NY, which has been fixed. No more outages are expected. The GEANT OC has closed the ticket.

2020-03-18 15:00
GEANT OC has been observed the above services up as of Mar 18 2020
10:59:56UTC. Concerned NOC has advised that while services are up they are
still awaiting further confirmation this is a permanent fix.


2020-03-18 06:19
The concerned NOC has advised that the fibre repair crews completed the placement of the new 864-count fibre optic cable and that the repair crews are starting to prepare the new cable and enclosures for splicing. There is currently no ETR, further updates to follow.

2020-03-18 05:42
The concerned NOC has advised that the line crew arrived on site with a reel
of 864-count fibre optic cable. Further to this, the fibre repair crews are
continuing to search for the damaged section of cable. There is currently no
ETR, further updates to follow.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.