SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200330_1

Ticket Number: 20200330_1Ticket State: CLOSED
Ticket Opened: 2020-03-30 17:10Ticket Closed: 2020-04-06 13:27
Ticket Description: Scheduled router migration in Geneva
Scheduled Starttime: 2020-03-31 08:00:00Scheduled Endtime: 2020-03-31 09:00:00

Problem Description:

SWITCH has installed a new router @UniGE. Meanwhile, it is integrated in our 100G core backbone and we plan to migrate all links on Tuesday 31.3.2020, between 08:00 and 09:00. This work was planned as a regular update, but has been accelerated due to the recent traffic surge.

For most services, the maintenance is expected to be smooth, without any interruption, thanks to redundant links. However, point2point OPN links passing through swiGE2 will be subject to a short interruption of <30s.

Affected:

From 2020-03-31 08:00 until 2020-03-31 09:00
Impact: no more redundancy
Service: P2P/OPN
Sites: EPFL-CBT-primary


From 2020-03-31 08:00 until 2020-03-31 09:00
Impact: no more redundancy
Service: network access
Sites: UNIGE, WBCSD, HUG


Actions:


2020-04-06 13:27
All clients have switched back to their primary access lines. Closing ticket.

2020-03-31 15:00
Remaining issues resolved. Some clients still prefer the backup path, to be corrected within next 24h.

2020-03-31 09:10
All links migrated to the new hardware; some issues left for troubleshooting


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.