SWITCHlan Trouble Tickets

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Ticket 20200420_1

Ticket Number: 20200420_1Ticket State: CLOSED
Ticket Opened: 2020-04-20 13:21Ticket Closed: 2020-04-22 11:34
Ticket Description: SNM loss of network connectivity

Problem Description:

Yesterday evening both of our access routers at SNM rebooted.
The reason is not clear yet - most probably caused by a power outage.
SNM completely lost network connectivity for 10 minutes.

Affected:

From 2020-04-19 21:03 until 2020-04-19 21:13
Impact: Total loss of connectivity
Service: network access
Sites: SNM


Actions:


2020-04-22 11:35
We didn't get a confirmation if this interruption was caused by a power outage.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.