SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200511_1

Ticket Number: 20200511_1Ticket State: CLOSED
Ticket Opened: 2020-05-11 16:05Ticket Closed: 2020-08-03 14:17
Ticket Description: Scheduled maintenance of customers power supply (24.7.2020)
Scheduled Starttime: 2020-07-24 12:00:00Scheduled Endtime: 2020-08-02 12:00:00

Problem Description:

Our customer informed us of a long lasting maintenance on his power supply in the data center. All our equipments will lose power. This will cause a total loss of connectivity for the site in Thun for the whole week.


From 2020-07-24 12:00 until 2020-08-02 12:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: EmpaEawag-THU

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.