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Ticket 20200518_1

Ticket Number: 20200518_1Ticket State: OPEN
Ticket Opened: 2020-05-18 10:58Ticket Closed:
Ticket Description: fiber link to EHL down

Problem Description:

Our primary access link to EHL is down since 10:04 on May 18. The problem seems to be located between the customer site and Cité de Vennes, reducing the number of fiber providers to exactly one.

Connectivity is still granted using a backup route. Due to a configuration issue at the customer edge, the available bandwidth is currently restricted to 1 Gbps.

Affected:

From 2020-05-18 10:04 until undefined
Impact: no more redundancy
Service: network access
Sites: EHL


Actions:


2020-05-20 10:24
relayed information from the repair team: another interruption will be required to install a permanent fix

2020-05-19 16:43
fiber links up - fully redundant connectivity restored

2020-05-19 11:49
A fiber break could be located on a construction site next to the client's premises. The fiber provider will assess the damage and plan the repair later today.

2020-05-19 09:15
Citycable sent out a team to locate the fault

2020-05-18 17:08
No answer yet from the fiber provider. A voice message has been placed as well and we will continue to contact him tomorrow morning.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.