|Ticket Number:||20200518_1||Ticket State:||OPEN|
|Ticket Opened:||2020-05-18 10:58||Ticket Closed:|
|Ticket Description:||fiber link to EHL down|
Problem Description:Our primary access link to EHL is down since 10:04 on May 18. The problem seems to be located between the customer site and Cité de Vennes, reducing the number of fiber providers to exactly one.
Connectivity is still granted using a backup route. Due to a configuration issue at the customer edge, the available bandwidth is currently restricted to 1 Gbps.
Affected:From 2020-05-18 10:04 until undefined
Impact: no more redundancy
Service: network access
relayed information from the repair team: another interruption will be required to install a permanent fix
fiber links up - fully redundant connectivity restored
A fiber break could be located on a construction site next to the client's premises. The fiber provider will assess the damage and plan the repair later today.
Citycable sent out a team to locate the fault
No answer yet from the fiber provider. A voice message has been placed as well and we will continue to contact him tomorrow morning.
All times are in local Swiss time CET / CEST.
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