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Ticket 20200523_1

Ticket Number: 20200523_1Ticket State: CLOSED
Ticket Opened: 2020-05-23 15:34Ticket Closed: 2020-05-26 07:44
Ticket Description: fiber interruption FHSG - UniSG

Problem Description:

There is most probably a fibre interruption between FHSG and UniSG.
We are investigating the problem with the fibre providers.
Some services lost redundancy. All network traffic is automatically rerouted to backup path.

Affected:

From 2020-05-23 10:07 until 2020-05-25 18:59
Impact: no more redundancy
Service: P2P/OPN
Sites: EmpaEawag-SGE, NTB-Waldau-bu1-go2


From 2020-05-23 10:07 until 2020-05-25 18:59
Impact: no more redundancy
Service: network access
Sites: FHSG, UNISG


Actions:


2020-05-26 07:45
The interruption has been found in an UPC cable between UniSG and the station of St.Fiden.
The linke has been moved to an other fibre in the same cable.
The cause is being investigated by UPC.

2020-05-25 12:42
There is only one fiber interrrupted.
The interruption could be localized by OTDR at/close to the station of St.Fiden.
We now try to get access to the location.

2020-05-24 12:15
We didn't get any information about the reason for the interruption so far.
We plan to go to St.Gallen for OTDR measurements tomorrow.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.