SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200527_1

Ticket Number: 20200527_1Ticket State: CLOSED
Ticket Opened: 2020-05-27 07:41Ticket Closed: 2020-06-29 06:02
Ticket Description: Scheduled maintenance on LON-WIX-ANA-100G (27.6.2020)
Scheduled Starttime: 2020-06-27 02:00:00Scheduled Endtime: 2020-06-27 09:00:00

Problem Description:

GEANT has announced a planned maintenance on the 100G transatlantic link from London to Washington affecting Link IDs:

L2VPN-RKAU-SANTACLARA (VLAN 90)

G√ČANT Ticket Nr: 2020052634002331
The circuit provider has announced planned maintenance in the above window
whilst TATA fibre engineers relocate an amplifier. An outage is expected
during the entire reserved window.

All times are in CEST.

Affected:

From 2020-06-27 02:00 until 2020-06-27 09:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: L2VPN-RKAU-SANTACLARA


Actions:


2020-06-29 06:02
The service provider has advised the maintenance has been cancelled and due to
operational issues.
Closing ticket.

2020-06-25 05:24
The maintenance time have been adjusted to a new time, 2 hours earlier. Please see above
revised maintenance window above.

2020-06-11 08:52
GEANT has informed us that the maintenance has been rescheduled to June 27.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.