SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200615_2

Ticket Number: 20200615_2Ticket State: CLOSED
Ticket Opened: 2020-06-15 07:51Ticket Closed: 2020-07-07 07:11
Ticket Description: Scheduled GEANT maintenance in London (6.7.2020)
Scheduled Starttime: 2020-07-06 18:00:00Scheduled Endtime: 2020-07-06 20:00:00

Problem Description:

G√ČANT Ticket: 2020061134002062
During the announced maintenance window GEANT will upgrade the JUNOS version
on mx1.lon2.uk to version 18.4. Traffic disruption in the region of 5 minutes
is expected during the upgrade process but the whole window should be
considered at risk.

Affected:

From 2020-07-06 18:00 until 2020-07-06 20:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: L2VPN-RKAU-INDIANAPOLIS


Actions:


2020-07-07 07:11
GEANT:
The upgrade cycle has been cancelled due to a new bug being found in the version of code GEANT started to deploy. New notifications will be issued when the upgrade cycle recommences.

2020-07-02 08:37
GEANT:
Due to operational requirements, we are moving this maintenance back by one
hour. Please note the new start / end times for the same date.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.