SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200622_1

Ticket Number: 20200622_1Ticket State: CLOSED
Ticket Opened: 2020-06-22 09:16Ticket Closed: 2020-08-03 10:04
Ticket Description: Suspected power outage at SNM

Problem Description:

On Sunday evening, both SWITCHlan access routers lost input power on each of their redundant power supplies. With the loss of the second power source at 18:49, network connectivity to SNM went down. The routers came back when power was restored around 19:37.


From 2020-06-21 18:49 until 2020-06-21 19:37
Impact: Total loss of connectivity
Service: network access
Sites: SNM

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.