SWITCHlan Trouble Tickets

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Ticket 20200622_1

Ticket Number: 20200622_1Ticket State: CLOSED
Ticket Opened: 2020-06-22 09:16Ticket Closed: 2020-08-03 10:04
Ticket Description: Suspected power outage at SNM

Problem Description:

On Sunday evening, both SWITCHlan access routers lost input power on each of their redundant power supplies. With the loss of the second power source at 18:49, network connectivity to SNM went down. The routers came back when power was restored around 19:37.

Affected:

From 2020-06-21 18:49 until 2020-06-21 19:37
Impact: Total loss of connectivity
Service: network access
Sites: SNM



All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.