SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200708_1

Ticket Number: 20200708_1Ticket State: CLOSED
Ticket Opened: 2020-07-08 01:07Ticket Closed: 2020-07-08 07:49
Ticket Description: link Bulle - Glion down

Problem Description:

On July 8, 2020 00:15 we lost the link Bulle - Glion.

This incident is critical as the remaining fiber route Bulle - Fribourg is currently unstable (see ticket 20200707_1).

Affected:

From 2020-07-08 00:15 until 2020-07-08 04:54
Impact: no more redundancy
Service: P2P/OPN
Sites: Sommet-BUL


From 2020-07-08 00:15 until 2020-07-08 04:54
Impact: no more redundancy
Service: network access
Sites: Sommet


Actions:


2020-07-08 07:52
link stable for three hours, optical parameters are unchanged; closing ticket

2020-07-08 06:43
The link Bulle - Glion is back up since 4:54 and has been stable since.


2020-07-08 01:02
fiber provider contacted; the interruption is caused by an unannounced maintenance in Les Avants. The link is expected to be fixed before 06:00.

2020-07-08 00:15
loss of link Bulle - Glion


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.