SWITCHlan Trouble Tickets

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Ticket 20200713_2

Ticket Number: 20200713_2Ticket State: CLOSED
Ticket Opened: 2020-07-13 07:16Ticket Closed: 2020-07-16 05:34
Ticket Description: Scheduled software upgrade swiWSL1 (16.7.2020)
Scheduled Starttime: 2020-07-16 05:00:00Scheduled Endtime: 2020-07-16 06:00:00

Problem Description:

We will upgrade the software of our router swiWSL1 on Thursday July 16th between 5:00 and 6:00.
The upgrade will take about 20 minutes during which there will be no more redundancy for WSL.
All Internet traffic will continue to flow via the primary path, so no traffic impact is expected.
For OPN traffic, only WSL-SLF-wsl1-slf2 is affected, traffic is expected to continue to flow via WSL-SLF-wsl2-slf1.


From 2020-07-16 05:00 until 2020-07-16 05:25
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: WSL-SLF-wsl1-slf2

From 2020-07-16 05:00 until 2020-07-16 05:25
Impact: no more redundancy
Service: network access
Sites: WSL


2020-07-16 05:25
Router back online. All services restored.

2020-07-16 05:05
Router reloaded for Software upgrade

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.