SWITCHlan Trouble Tickets

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Ticket 20201230_1

Ticket Number: 20201230_1Ticket State: CLOSED
Ticket Opened: 2020-12-30 11:42Ticket Closed: 2020-12-31 07:19
Ticket Description: Outage on transatlantic link LON2-MANLAN LAG NEAAR

Problem Description:

GEANT ticket nr: 2020123034001337
An outage has been observed on the above named services. The Operations Centre
is currently investigating.

Affected:

From 2020-12-30 11:28 until 2020-12-30 11:51
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: L2VPN-RMUE-INDIANAPOLIS


Actions:


2020-12-31 19:01
GEANT reports:
The service has been up and stable since 10:51 UTC. We are still awaiting an
RFO and we will provide any updates as they become available. The incident
has now been resolved.


2020-12-31 07:19
GEANT reports:
The services have restored since 30/12/2020 10:51 (UTC). As per concerned NOC,
the reason for the outage was fiber issue between London and Hempstead in
England. This ticket shall now be closed.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.