SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20210104_1

Ticket Number: 20210104_1Ticket State: CLOSED
Ticket Opened: 2021-01-04 16:59Ticket Closed: 2021-01-11 16:03
Ticket Description: Outage on Geneva-Paris link

Problem Description:

GEANT has reported an outage between 14:11 and 14:18 UTC+1 on the link between Geneva and Paris, which impacted your services (GEANT ticket reference TT#2021010434002378). RFO is not yet known.

Affected:

From 2021-01-04 14:11 until 2021-01-04 14:18
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-INDIANAPOLIS, RKAU-SANTACLARA


Actions:


2021-01-11 16:03
GEANT has closed the ticket without getting a RFO from the provider of the link. This ticket is now closed.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.