SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20210322_2

Ticket Number: 20210322_2Ticket State: CLOSED
Ticket Opened: 2021-03-22 16:42Ticket Closed: 2021-04-21 08:34
Ticket Description: Scheduled fiber maintenance im Moutier (8/9.4.2021)
Scheduled Starttime: 2021-04-08 22:00:00Scheduled Endtime: 2021-04-09 06:00:00

Problem Description:

A partner of UPC is planning a fiber maintenance in Moutier in the night of 8/9 April, 2021. The HEARC sites EPAM and HJB will be completely offline during the work unless alternative communication channels exist.

Affected:

From 2021-04-08 22:00 until 2021-04-09 06:00
Impact: Total loss of connectivity
Service: darkfiber
Sites: HEARC-NE-DEL


Actions:


2021-04-12 07:05
HEARC confirms that their fiber link is working fine after the maintenance.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.