SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20210414_1

Ticket Number: 20210414_1Ticket State: CLOSED
Ticket Opened: 2021-04-14 12:34Ticket Closed: 2021-04-19 08:46
Ticket Description: Outage on gen2-par-dfroute fibreroute

Problem Description:

GEANT ticket: 2021041434001998
Initial diagnosis by GEANT optical engineers has shown a fibre disturbance
between Port and Bellegarde sur Valserine in France. The fibre provider has
been contacted to investigate.


From 2021-04-14 11:43 until 2021-04-14 13:12
Impact: Total loss of connectivity
Service: P2P/OPN


2021-04-19 08:46
GEANT closes ticket and reports:
Services have restored since 14/04/2021 11:11:07UTC. As per fiber provider,
reason of outage remains unknown. This ticket shall now be closed.

2021-04-15 04:48
GEANT OC has observed the above service up as of 14/04/2021 11:11:07UTC,
provider has been engaged to provide a RFO.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.