SWITCHlan Trouble Tickets

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Ticket 20210414_1

Ticket Number: 20210414_1Ticket State: CLOSED
Ticket Opened: 2021-04-14 12:34Ticket Closed: 2021-04-19 08:46
Ticket Description: Outage on gen2-par-dfroute fibreroute

Problem Description:

GEANT ticket: 2021041434001998
Initial diagnosis by GEANT optical engineers has shown a fibre disturbance
between Port and Bellegarde sur Valserine in France. The fibre provider has
been contacted to investigate.

Affected:

From 2021-04-14 11:43 until 2021-04-14 13:12
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: L2VPN-RKAU-INDIANAPOLIS, L2VPN-RKAU-SANTACLARA


Actions:


2021-04-19 08:46
GEANT closes ticket and reports:
Services have restored since 14/04/2021 11:11:07UTC. As per fiber provider,
reason of outage remains unknown. This ticket shall now be closed.

2021-04-15 04:48
GEANT OC has observed the above service up as of 14/04/2021 11:11:07UTC,
provider has been engaged to provide a RFO.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.