SWITCHlan Trouble Tickets

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Ticket 20210426_1

Ticket Number: 20210426_1Ticket State: CLOSED
Ticket Opened: 2021-04-26 15:00Ticket Closed: 2021-04-29 01:43
Ticket Description: Scheduled fiber maintenance in Lugano (29.4.2021)
Scheduled Starttime: 2021-04-29 00:00:00Scheduled Endtime: 2021-04-29 06:00:00

Problem Description:

UPC is planning a fiber maintenance in the area of Lugano/Massagno. Our fibers Massagno - Lugano will be interrupted. Thanks to redundant fiber routes, the majority of SWITCHlan service will continue to work normally. The site of EHB in Massagno, however, will be completely cut off for approximately 30 minutes during the maintenance window.

Affected:

From 2021-04-29 00:00 until 2021-04-29 06:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: EHB-LG


From 2021-04-29 00:00 until 2021-04-29 06:00
Impact: no more redundancy
Service: P2P/OPN
Sites: WSL-CAD-wsl2-caw2



Actions:


2021-04-29 01:47
UPC confirms end of work on our fibers.

2021-04-29 01:29
all fiber links up, access to EHB restored; improved optical performance.

2021-04-29 01:02
fibers cut, site EHB Lugano is offline.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.