SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20210427_1

Ticket Number: 20210427_1Ticket State: CLOSED
Ticket Opened: 2021-04-27 08:43Ticket Closed: 2021-04-27 14:22
Ticket Description: NYC-PAR-LeasedSpan is down

Problem Description:

GEANT ticket nr: 2021042734001106
G√ČANT OC has engaged the concerned NOC and been informed that there has been
damage to the fibre between Island Park & New York City on the above service.
Concerned NOC has informed us that the ETR is 10:00 UTC. Further details to


From 2021-04-27 04:45 until 2021-04-27 07:38
Impact: Total loss of connectivity
Service: P2P/OPN


2021-04-27 14:20
GEANT reports:
The above service(s) were monitored as down from 27/04/2021 02:45 UTC to
27/04/2021 05:38 UTC. Services are now up and stable GEANT have been advised
that the outage was due to damaged fibre between Island park and New York
Closing ticket.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.