SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20210507_2

Ticket Number: 20210507_2Ticket State: CLOSED
Ticket Opened: 2021-05-07 11:28Ticket Closed: 2021-05-10 05:12
Ticket Description: Scheduled software upgrade swiGO2 (10.5.2021)
Scheduled Starttime: 2021-05-10 05:00:00Scheduled Endtime: 2021-05-10 06:00:00

Problem Description:

We will upgrade the software of our router swiGO2 on Monday, 10.5.2021 between 5:00 and 6:00.
An outage of about 30 minutes is expected, but the whole maintenance window is reserved.
Traffic will be re-routed via redundant paths.


From 2021-05-10 05:00 until 2021-05-10 05:12
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: NTB-Waldau-bu1-go2, OST OPN FHSG backup

From 2021-05-10 05:00 until 2021-05-10 05:12
Impact: no more redundancy
Service: network access
Sites: FHSG


2021-05-10 05:12
Software upgrade complete. All services restored.
Closing ticket.

2021-05-10 05:00
Softwareupgrade started.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.