SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20210514_1

Ticket Number: 20210514_1Ticket State: CLOSED
Ticket Opened: 2021-05-14 07:48Ticket Closed: 2021-05-17 03:46
Ticket Description: Scheduled emergency maintenance on NEAAR transatlantic link (14.5.2021)
Scheduled Starttime: 2021-05-14 21:00:00Scheduled Endtime: 2021-05-14 22:00:00

Problem Description:

GEANT ticket nr: 2021051334002497
The circuit provider has announced emergency maintenance in the above window
to perform essential hardware maintenance. Multiple outages are expected
during the entire reserved window.

Affected:

From 2021-05-14 21:00 until 2021-05-14 22:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: L2VPN-RMUE-INDIANAPOLIS


Actions:


2021-05-14 22:06
This maintenance has now been completed. NMS reports no outstanding issues.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.