SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20210823_1

Ticket Number: 20210823_1Ticket State: CLOSED
Ticket Opened: 2021-08-23 16:28Ticket Closed: 2021-08-26 09:58
Ticket Description: Scheduled fiber maintenance between Monte Carasso and Soazza (26.8.2021)
Scheduled Starttime: 2021-08-26 10:00:00Scheduled Endtime: 2021-08-26 11:00:00

Problem Description:

Due to forthcoming work on their cable infrastructure, AET will temporarily move our fiber link Sils i.D. - Monte Carasso to an another cable. While alternative routes exist for all SWITCHlan services, a short hickup might be noticed during the fiber swap.

Affected:

From 2021-08-26 10:00 until 2021-08-26 11:00
Impact: no more redundancy
Service: P2P/OPN
Sites: EHB-LG


From 2021-08-26 10:00 until 2021-08-26 11:00
Impact: no more redundancy
Service: network access
Sites: TI-EDU


Actions:


2021-08-26 09:59
Our fibers have been moved to the auxiliary cable. We will tune our system to accommodate the higher attenuation during the next couple of weeks.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.