|Ticket Number:||20211005_4||Ticket State:||CLOSED|
|Ticket Opened:||2021-10-05 16:28||Ticket Closed:||2021-10-12 06:27|
|Ticket Description:||Scheduled software upgrade swiCAW2 (12.10.2021)|
|Scheduled Starttime:||2021-10-12 06:00:00||Scheduled Endtime:||2021-10-12 07:00:00|
Problem Description:We will upgrade the software of our router swiCAW2 next Tuesday between 6:00 and 7:00.
The duration of the upgrade is estimated at 30 minutes however the whole time window is reserved.
Affected:From 2021-10-12 06:00 until 2021-10-12 07:00
Impact: Total loss of connectivity
Router back online, all services restored
Reload router for software upgrade
All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.