SWITCHlan Trouble Tickets

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Ticket 20220625_1

Ticket Number: 20220625_1Ticket State: CLOSED
Ticket Opened: 2022-06-25 10:04Ticket Closed: 2022-06-27 10:17
Ticket Description: Unexpected loss of connectivity to one of our routers at SNSF

Problem Description:

We lost contact with swiSNF2.switch.ch, one of SWITCHlan's access routers at the Swiss National Science Fund. The site is still reachable through the other router (swiSNF1).

Affected:

From 2022-06-25 08:06 until 2022-06-25 10:48
Impact: no more redundancy
Service: network access
Sites: SNF


Actions:


2022-06-27 10:17
Our contact at SNSF confirmed that the power interruption was due to maintenance work by the electrical utility company, and that connection continued to be available throughout the outage via our secondary router.

2022-06-25 10:48
The router became reachable again, noting that it had been power-cycled.

2022-06-25 10:07
Tried to call SNSF contacts to check whether this is due to known maintenance work, but couldn't reach anyone.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.