SWITCHlan Trouble Tickets

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Ticket 20221102_1

Ticket Number: 20221102_1Ticket State: CLOSED
Ticket Opened: 2022-11-02 14:13Ticket Closed: 2022-11-16 13:42
Ticket Description: Scheduled fiber maintenance between Neuch√Ętel and Biel (12-13.11.2022)
Scheduled Starttime: 2022-11-13 00:00:00Scheduled Endtime: 2022-11-13 06:00:00

Problem Description:

Our fiber provider has informed us of damage on a cable in which we lease a pair of dark fiber. The damage does not currently extend to our pair and traffic is not affected.

However, the cable will need to be replaced soon. The provider currently targets a night on the week-end of the 12. and 13. November. The precise timing is yet to be determined, therefore we still have the unknown time listed below as a placeholder. We will update the ticket as more information becomes available.

At the time of the maintenance our backbone will be interrupted. Some customers, as listed below, will have reduced redundancy during the maintenance.


From 2022-11-13 00:00 until 2022-11-13 06:00
Impact: no more redundancy
Service: network access
Sites: HFTM

From 2022-11-13 00:00 until 2022-11-13 06:00
Impact: no more redundancy
Service: P2P/OPN


2022-11-16 13:42
This maintenance has now been successfully complete. The ticket will be closed.

2022-11-09 11:34
Added the precise time window for the maintenance.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.