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Ticket 20230815_1

Ticket Number: 20230815_1Ticket State: CLOSED
Ticket Opened: 2023-08-15 15:23Ticket Closed: 2023-08-15 17:10
Ticket Description: Power outage on one feed in HOF30 (15.08.2023)

Problem Description:

We just (15:08:50) observed both DCI devices in HOF30 (oBSHOF-dci1, oBSHOF-dci2) losing one of their power feeds (PSU-5) each. They are still both running normally but power is not redundant at the moment. The current theory is that one power feeds of the site is currently down.

Affected:

From 2023-08-15 15:12 until undefined
Impact: no more redundancy (Power)
Service: P2P/OPN
Sites: UniBAS-DCI1-HOF-PET, UniBAS-DCI2-HOF-SPI


Actions:


2023-08-15 17:11
The power feed came back at 16:47:55, systems are back to normal. Closing Ticket.

2023-08-15 15:31
UniBAS confirmed power maintenance in HOF30.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.