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Ticket 20230901_1

Ticket Number: 20230901_1Ticket State: CLOSED
Ticket Opened: 2023-09-01 14:03Ticket Closed: 2023-09-06 14:34
Ticket Description: Scheduled maintenance between Delémont and Liesberg (5-6.9.2023)
Scheduled Starttime: 2023-09-05 09:00:00Scheduled Endtime: 2023-09-06 16:00:00

Problem Description:

SBB has to replace a recently damaged fiber-optic cable between Delémont and Liesberg. Our fiber route Delémont-Basel will be interrupted during the maintenance, but all traffic will automatically be redirected. However, there will no longer be redundancy for our services in the area Neuchâtel, Delémont, Basel.

Affected:

From 2023-09-05 09:00 until 2023-09-06 16:00
Impact: no more redundancy
Service: P2P/OPN
Sites: HEARCNE-HEARCDEL-ne1-del2, HESSO-DEL


From 2023-09-05 09:00 until 2023-09-06 16:00
Impact: no more redundancy
Service: network access
Sites: HES-SO DEL


Actions:


2023-09-06 13:15
SBB announces end of work.
Our fibers have good optical values. All services restored.

2023-09-05 17:53
There will be a second interruption tomorrow between 09:00 and 16:00 following the one from today. The time frames above are now corrected accordingly.

SBB did originally announce two days of interruption, but we had a misunderstanding. We apologize for the late correction.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.