|Ticket Number:||20090123_2||Ticket State:||CLOSED|
|Ticket Opened:||2009-01-23 16:02||Ticket Closed:||2009-01-27 11:19|
|Ticket Description:||Site Euresearch Bern unreachable|
Problem Description:The fibre access to Euresearch Headoffice in Bern is flapping since 15:30.
A lighting caused a voltage fluctuation. The media-converter didn't recover after the power was reestablished. It required a power-cycle.
Affected:From 2009-01-23 15:30 until 2009-01-23 16:55
Impact: Total loss of connectivity
The link is stable since more than 72 hours. Closing ticket.
Mr. Küttel confirms that power to the Cisco 1812 router and media converter is available. After a power-cycle of both devices the link came up.
Called Mr. Weber: Mr. Küttel informed him about a power outage at the Headoffice. Apparently a lighting hit the City of Bern. Power is back, but
it's not clear if network devices are operational again.
Called Euresearch office: no answer, voice box
Called Euresearch directot: voice box, left a message
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.