Support for Users & Customers

Get help from your local expert and the global community

User Support

Each participating university has a local help desk that can answer your questions regarding how to use SWITCHportfolio. SWITCH itself doesn't provide any first level support. Please use the list below to find the relevant contact: 


Fachstelle Hochschuldidaktik und E-Learning

Support: Andrea Scheurlen





e-Portfolio an der FHNW

Support: Paul Raper


eLearning Support



SWITCHportfolio als Chance

Support: Informatik Help Desk PHBern


ePortfolio Blog

Support: Institut ICT & Medien



Les ePortfolios à la HEP-BEJUNE











General E-Portfolio Resources

SWITCHportfolio is based on the Mahara software. You can find general information about this product on their website. This is also the place where the portfolio community gathers, especially the forum is a good place to look and ask for general help. Additionally you can find a detailed user manual and an extensive wiki.


Customer Support

SWITCH provides a 2nd level support for the institutions that have subscribed the SWITCHportfolio service. The product owners can be contacted under

eduhub, the national e-learning community, hosts a Special Interest Group E-Portfolio. We highly recommend interested persons to join this group.

An outcome of this interest group is a website that contains a set of leaflets and guidelines targeted at lecturers and explains how an electronic portfolio can be integrated into the classroom.



Use SWITCHportfolio

Start your own E-Portfolio