The proof of concept phase for the Community Service Hub innovation project recently came to an end. Discover the decisive conclusions being drawn from the innovation project and learn what will happen next.
The idea of a central exchange platform for digital solutions that would benefit the whole Swiss academic research and teaching community arose from the community itself a little over two years ago. Since then, the idea has passed through various design and evaluation phases. In mid-2017, SWITCH decided to begin an evaluation of the Community Service Hub business model. Together with a range of partners from the university community, SWITCH put the Community Service Hub business model through its paces in accordance with its vision. The project team developed a variety of business model scenarios and analysed their feasibility and the added value they offered for various participants from the academic community.
The results from the proof of concept have strengthened SWITCH’s decision to continue pursuing activities related to the Community Service Hub.
The results of the innovation project are overwhelmingly positive. We have succeeded in gaining our first Community Service Hub fans within a short space of time. The technical platform is not the only focus of this project: more important are the valuable relationships that result from this unique fusion. Academic service providers are supported in the advertisement and marketing of digital services, while partners, as the recipients of academic services, receive transparent access to a quality-assured portfolio of relevant services. In summary, we can state that all involved parties will benefit from the Community Service Hub business model many times over.
SWITCH’s designated role as a mediator makes sense for all participants, as the foundation is regarded as a trustworthy partner throughout the Swiss university landscape.
The results from the proof of concept have strengthened SWITCH’s decision to continue pursuing activities related to the Community Service Hub. In order to guarantee a smooth transition to the operational phase, SWITCH will soon take on additional staff. We expect to be able to report appreciable successes before the end of this year.
SWITCH would like to take this opportunity to thank all participants in the project. The energetic support of the research and teaching community is invaluable to this ambitious enterprise. The official conclusion of this intensive collaboration will be celebrated at a social event in mid-April. Particular thanks are due to swissuniversities, which has part-financed the Community Service Hub via its P-5 programme. If swissuniversities launches its Coordination Centre for Scientific Information in 2021 and SWITCH, as currently planned, receives a mandate for it, service management will be a central element in the fulfilment of this mandate, as intended with the Community Service Hub.